1 reviews | Active since Feb 2020
MANAGER CANT MANAGE HER STORE AND NEEDS TO GET FIRED
Good Afternoon All
Trust all is well.
I please want the email to go to the correct person, or GM or DM. ( As the current manager running the Kolonnade branch needs to get fired or action taken.)
I was at the Kolonnade branch and I spoke to the sales man on the floor and asked the Sales man for help.
The Sales Man on the Floor should get a promotion as he was fighting with me and walked up and down to confirm the following.
He then come to assist us and we where all unsure of the pricing.
He then went to manager of the store to ask for help and she informed us that everything with brown labels is 50% off the NOW price.
I then informed him are you sure and he said yes as the manager informed that to him, and he went back to confirm this and which he did.
She then told him the information yet again.
( I have recording of all the information and communication made as well as photos, which I will be more than willing to share )
When it came time to pay there was a big price difference and I was informed that there was a misunderstanding made but the discount is from the WAS price and not with the NOW price, with the 2 products I wanted to buy, after I drove with 2 bakkies from Rustenburg to collect its a problem now.
I don't feel it's my fault as your manager is giving wrong information out to clients and the client should now pay for the misunderstanding which happened at your store.
The correct way is to give the discounts as you told the client in the first place, or the manager or person responsible pays in the difference of the discount.
I have all the recording and I will be taking this matter further if I don't hear any feedback from this matter as well as photos.
I am working with ROCk, & SAB Abev on which I will be taking this matter further I will go to news publishers if I have to but if nothing happens I will take legal action as well.
As with times like this and fuel, you can't give wrong information out to clients and think everything will be okay.
I will be closing our accounts and any new purchases orders with Coricaft, if no action is taken place.
I will be waiting futher orders.
Thank you for taking the time to share your recent experience with us.
We sincerely apologise for the pricing misunderstanding you encountered at our store. We understand how frustrating it must have been to receive incorrect pricing information multiple times. We have already taken steps to address this issue with our staff to ensure that such mistakes are not repeated in the future.
We genuinely value your business and regret that we couldn't resolve the situation to your satisfaction. We did offer to meet you halfway with discounts, but we understand your decision to make a purchase elsewhere.
If you have any further concerns or if there's anything else we can do to assist you, please do not hesitate to reach out to us directly. You can contact us via email at *** or by calling us at ***. We are committed to ensuring that your future interactions with us are positive and hassle-free.
Thank you for your understanding, and we look forward to serving you better in the future.
Yours in design,
Ruth
Customer Care Support Team
Thank you for taking the time to share your recent experience with us.
We sincerely apologise for the pricing misunderstanding you encountered at our store. We understand how frustrating it must have been to receive incorrect pricing information multiple times. We have already taken steps to address this issue with our staff to ensure that such mistakes are not repeated in the future.
We genuinely value your business and regret that we couldn't resolve the situation to your satisfaction. We did offer to meet you halfway with discounts, but we understand your decision to make a purchase elsewhere.
If you have any further concerns or if there's anything else we can do to assist you, please do not hesitate to reach out to us directly. You can contact us via email at *** or by calling us at ***. We are committed to ensuring that your future interactions with us are positive and hassle-free.
Thank you for your understanding, and we look forward to serving you better in the future.
Yours in design,
Ruth
Customer Care Support Team