1 reviews | Active since Apr 2012
Lying around delivery date to get business
Completely disgusted at the lack of service from Coricraft - Rosebank. I purchased a 2 seater couch in December and was told by the salesperson, Prudence that completion will be at the end of January. Called 2 weeks back to to confirm the actual date and now I've been told that completion is only due in the 2nd week of March !! Called Prudence once more and she blatantly **** about confirming the completion date and when I said that I will take it up with head office, she nonchalantly said I am welcome to do so.<br> <br> Called head office and was assisted by Claudette who on more than 3 occasions confirmed that she will call me back and never does. Coricraft prides itself on quality and to receive service such as this is ridiculously unprofessional. It is not expected nor should it be tolerated. The manager of the Rosebank store has also confirmed that she will call be back but I am still waiting a week for her to do so.<br> <br> Needless to say, I will not be shopping at your Rosebank store again and require urgent feedback on the above as I do not appreciate being blatantly **** to.
We apologise for the misunderstanding with the lead time . The Titanic was on special in December and due to the overwhelming response to the fantastic offer the lead time was longer than usual . I have checked on our audit trail and the completion date has remained the same from the moment of you placing your order until now .
I will do what I can to assist you by pushing your order with the factory .
Kind regards,
Olga de Pinho
Quality Manager
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We apologise for the misunderstanding with the lead time . The Titanic was on special in December and due to the overwhelming response to the fantastic offer the lead time was longer than usual . I have checked on our audit trail and the completion date has remained the same from the moment of you placing your order until now .
I will do what I can to assist you by pushing your order with the factory .
Kind regards,
Olga de Pinho
Quality Manager
***
***
