Lost delivery + pathetic after sales service

We purchased a dining and bench combo on 23/11/2022. In store, we had a R500 voucher which when we paid for they (Clarence Mpofu) deducted from the purchase price. So we thought cool, everything is sorted.

The next day we got a mail asking for the R500 shortfall. I then mailed Clarence multiple times, only to just be ignored. This went on for a couple of days. Eventually, we just paid the outstanding R500.

The next day we got a call from a very polite lady to schedule the delivery. First, she said they could deliver on 9/12/2022. This wasn't great for us as no one would be home. The lady then rescheduled for 12/12/2022.

We hear nothing from Coricraft again.

Day of 12 Dec 2022 No communication whatsoever. Normally Coricraft would send an SMS on the day. I call customer care twice, both times before I get put thru to the distribution or whatever center, someone puts down.

I then phoned Coricraft Canal Walk (the store we purchased from) only to be sold some bs from Clarence again "I can see it's on the truck and will be delivered before 6 pm" and "I'll call you back"

No delivery was made. No callback.

So here we are still with no idea where our table is, and no feedback from Coricraft.

Absolutely pathetic.