1 reviews | Active since Oct 2010
Logged couch colllection almost a month ago, no record of collection
<p>I logged an RMA for Coricraft to pick up a couch of ours almost a month ago. The structure has given in after not so many years. This was after the initial inspection and waiting a week or 2 after logging before they contacted me.</p> <p> </p> <p>Afterwards the RMA was officially conveyed by the inspector. I then had to phone multiple times to get a date out of them. After a while I was able to get a date of pick-up, of 5 JAN 2017. So we took off time from work to wait for the pickup.</p> <p> </p> <p>We then phone them today (5 JAN) and they now have NO record of any pick-up on their system. It seems with Coricraft as soon as you deal with the better service in store, the warehouse and company does not care even one bit what happens to thier customers afterwards.</p> <p> </p> <p>So much for paying more for "quality" and "service"</p>
We apologise for the delay our repair department was closed over the festive season. We will resolve and get it back to as soon as possible.
Kind regards,
Olga de Pinho
We apologise for the delay our repair department was closed over the festive season. We will resolve and get it back to as soon as possible.
Kind regards,
Olga de Pinho
The RMA was organised and confirmed with your head office before the factory and repair department closed for holiday.
Your reply is also too late. I was able to finally get them to pick up the couch. So here is hoping we have no more delays!
The RMA was organised and confirmed with your head office before the factory and repair department closed for holiday.
Your reply is also too late. I was able to finally get them to pick up the couch. So here is hoping we have no more delays!