Lockdown Sale Order Received

Ordered a couch during the lockdown sale in April, sent a message via Facebook Messenger 2 weeks ago requesting an update and got a response the following day. I was then kept informed on the progress of my order telephonically which really helped ease my concerns as I’d seen so many complaints. Received my couch today as promised. I’m happy with the product (thus far) and service. Emails and direct messages seem to work, call center not so much