Lies and poor service is what Coricraft specialises in

<p>I placed my order for 3 Jean Counter chairs at the Mall of Africa branch on the 25th of February. I enquired whether I could collect my chairs at the branch, I refused to pay the ludicrous delivery fee of R500. I was told by the staff members that one can only pick up their good at the warehouse in Roodepoort or pay the delivery fee (LIE #1). I later found out that this was a lie!!!</p> <p>I received an sms on the 14th of March telling me the order was ready & being processed for delivery. The staff from the warehouse called and enquired about my delivery options. They proceeded to tell me that they can deliver my chairs at the branch for collection. YOUR MALL OF AFRICA STAFFF **** ABOUT THE EXISTENCE OF THIS OPTION!!!</p> <p>I called the branch and expressed my dissapointment at their lies and demanded that my order be delivered at their branch for collection. When my query was eventually attended to, I was told that stock only gets delivered twice a week. The cut-off has been missed and my stock will only get delivered on the 24th of March since Tuesday was a public holiday.</p> <p>I waited, with no luck for an update regarding my order! I called the branch to enquire about the status of the order. I was told that the mananger was not on duty and that the assisstant manager was attending to another staff member. I demanded a call from the manager to explain about the status of my order. I was told that only 2 chairs had arrived, this didnt make sense since I ordered 3 chairs. I WAS TOLD THAT THERE WAS ONLY SPACE FOR 2 CHAIRS ON THE TRUCK?? What in the world is this? (LIE #2)</p> <p>On Saturday, the 25th of March, at around 5:30pm I eventually received a call from the assisstant branch who contradicted what I had been told the day before, she stated that my one chair was not scotch guarded and had to be taken back to the warehouse to be scotch guarded.</p> <p>I received a call the following Tuesday, the 28th of March informing me that my order was ready for collection. MIND YOU, NOT ONCE HAS YOUR STAFF AT THIS BRANCH EVER CALLED TO INFORM ME OF ANY PROGRESS RE MY ORDER!!!</p> <p>When I arrived on THAT Tuesday to collect my order, 2 out of the 3 chairs were damaged. The legs of the chair were scratched, it seemed someone dragged them across a tar road. Even the protective plastic had been damaged. I refused to take the chairs in that state. The staff took pictures and informed the warehouse of the damaged.</p> <p>When I got home, I proceeded to test if the ONE chair had indeed been scotch guarded. IT HAD NOT!!!! (LIE #3) </p> <p>I called and informed your Mall of Africa branch. Arrangement were made and my chair was scotch guarded at my house on the 1st of April.</p> <p>I received an sms on the 4th of April telling me my order was being processed for delivery (LIE #4). The assistant manager at Mall of Africa branch called on the 6th and asked that I email her my home address.</p> <p>Imagine my shock and anger when your warehouse staff called me today, the 11th of April informing me that my damaged chairs were only NOW getting picked for repairs. I LEFT THE CHAIRS ON THE 28TH OF MARCH.....THIS IS TWO WEEKS!!! I PAID CASH AND IN FULL FOR THESE GOODS, HOW DARE YOU CORICRAFT??</p> <p>I AM SICK AND TIRED! YOUR DONT RESPECT YOUR CUSTOMERS AT ALL. HOW DARE YOU TREAT US AS IF YOU'RE DOING PAYING CUSTOMERS A FAVOUR BY ACTUALLY DOING WHAT YOU WERE PAID TO DO??</p> <p>NEVER AGAIN WILL ORDER FROM CORICRAFT! INFACT, I WILL MAKE IT MY MISSION TO STOP PEOPLE FROM EVEN CONSIDERING YOUR STORES AS AN OPTION!!!!</p>