MS
Mike S
1 reviews | Active since Nov 2023
11 Nov 2023, 13:41
Lies and incompetance
TERRIBLE CUSTOMER SERVICE We placed an order in September and were promised delivery in October. This was then shanged to 1st week in November, then 2nd week in November. I escalated the complaint and the manager of the Kramerville branch promised to follow up but I am still waiting for the call. The salesperson Nellie said she emailed and called but when asked for the proof of email, there was none. This is ridiculous from a company that brands itself as Elite. Terrible terrible service.
Helpful (0)
Replies (1)0
Replies (1)
Coricraft Group's replyOfficial
17 Nov 2023, 16:03Dear Gary m,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconveniences you've faced with your recent order. Your EFT payment was received a week after the order, and we want to clarify that our standard 6-week lead time begins upon deposit receipt.
We have communicated with the Kramerville showroom manager and your order will be ready next week. We thank you for your patience.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconveniences you've faced with your recent order. Your EFT payment was received a week after the order, and we want to clarify that our standard 6-week lead time begins upon deposit receipt.
We have communicated with the Kramerville showroom manager and your order will be ready next week. We thank you for your patience.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply17 Nov 2023, 16:03
Official
Dear Gary m,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconveniences you've faced with your recent order. Your EFT payment was received a week after the order, and we want to clarify that our standard 6-week lead time begins upon deposit receipt.
We have communicated with the Kramerville showroom manager and your order will be ready next week. We thank you for your patience.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconveniences you've faced with your recent order. Your EFT payment was received a week after the order, and we want to clarify that our standard 6-week lead time begins upon deposit receipt.
We have communicated with the Kramerville showroom manager and your order will be ready next week. We thank you for your patience.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team