MM
Mpho M

1 reviews | Active since Jul 2019

04 Sept 2024, 21:09

Lengthy delivery period and worst after sale service

I bought a couch on the 5 August 2023. A cash sale, which the salesperson was too happy to assist with, only for him to go awol on me after the purchase. Had I known that I’d have to wait for more than 5 weeks for my delivery, if I’d have gone to Cielo, which by the way delivered my coffee table within 5 working days.

I’ve reached out to your Facebook page, I’ve physically gone to the store for follow ups, still nothing.

If I don’t make follow ups nobody, including the very same salesperson bothers to keep me updated. The only person that has had the decency to assist is Tshepo.

I should’ve probably made an order worth R100k like the complaint below, maybe then, you’d have expedited my order

Your service is worse I’ve ever had to encounter.

I will never ever waste my money on you again. Ever!!!!

0
Replies (4)
MM
Mpho M's update04 Sept 2024, 21:19
Reviewer Update
5 August 2024 not 2023
Coricraft Group
Coricraft Group's reply09 Sept 2024, 12:05
Official
Dear Mpho,

We appreciate you taking the time to share your experience with us.

We sincerely apologize for the experience you've had and the frustration this situation has caused. According to our system, your couch is scheduled to be out of production tomorrow, the 10th of September, at our factory in Cape Town. It will then be sent to the Kimberley warehouse, and our showroom team will promptly update you when it is ready for collection.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team
Coricraft Group
Coricraft Group's reply09 Sept 2024, 12:06
Official
Dear Mpho,

We appreciate you taking the time to share your experience with us.

We sincerely apologize for the experience you've had and the frustration this situation has caused. According to our system, your couch is scheduled to be out of production tomorrow, the 10th of September, at our factory in Cape Town. It will then be sent to the Kimberley warehouse, and our showroom team will promptly update you when it is ready for collection.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team
Coricraft Group
Coricraft Group's reply09 Sept 2024, 12:06
Official
Dear Mpho,

We appreciate you taking the time to share your experience with us.

We sincerely apologize for the experience you've had and the frustration this situation has caused. According to our system, your couch is scheduled to be out of production tomorrow, the 10th of September, at our factory in Cape Town. It will then be sent to the Kimberley warehouse, and our showroom team will promptly update you when it is ready for collection.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team