BK
Brandon K

1 reviews | Active since Nov 2022

14 Nov 2023, 11:22

Lead time and poor communication Onlinestore

We are having a very disappointing experience with Coricraft! My wife bought a double daybed couch from Coricraft online last week on 7 November 2023. After the purchase we have received email communication from coricraft. Few days after purchase it was communicated that the couch will take up 6 weeks to manufacture.

Now this is very disappointing. Why dont you see this lead time before you make the purchase. The lady from Coricraft I spoke to on the fone said, the lead time is somewhere there, its just not visible. Why is it not visible? they tricking people to buy it only to find out afterwards you will wait 6weeks. If I buy on Takealot, before I check out, they right the estimate delivery in red clearly to be seen. Why is this not clear at online Coricraft. Had I known this I would not have purchased from Coricraft.

The lady from Coricraft just contacted me know to let me know that the warehouse in Cape Town informed her that my order will only be completed by 25 DECEMEBER 2023. That is 7 weeks after the purchase. Then it will only transported to me in January 2024. All in all it seems like 10weeks.

We having family over for Christmas, the whole point was to have new couches during this time. Extremely Disappointed in Coricraft.

adding to this big disappoinment

0
Replies (1)
Coricraft Group
Coricraft Group's reply24 Nov 2023, 12:17
Official
Dear Brandon K,

We appreciate you reaching out to share your experience with us.

We are so sorry for any misunderstanding around the lead time, it is shown on each product specification. We are actively working to enhance the clarity of this information for our online customers.

We understand the importance of having it for your family gatherings, and we are doing our best to get it to you as quickly as possible.

Please feel free to contact us directly at *** or call us at *** if you have any further concerns or if there's anything specific, you'd like to discuss.

Yours in design,
Ruth
Customer care support team