LEAD TIME

I recently placed an order for 6 dining chairs which I paid for in full inside the Design Quarter Flash ship store. The consultant advised that the dining chairs were in stock in CPT and the lead time to deliver from the CPT warehouse to the JHB warehouse would be 10 working days. On day number 8, I did a friendly follow up with the consultant that assisted me with the sale on the ETA of the chairs.

She had advised me that the stock is still in CPT and has not been dispatched. I gave it a few more days in the hopes that in the interim the stock would be on route to JHB. On day 12, I called the store once again, the consultants were hesitant to assist and escalated my call to the assistant store Manager, she advised that she would call me back with the information. I never received a call back. I called the store a second time and reached the assistant manager who said that the stock is still in CPT and would only be in transit the following Monday, 16 working days later for 6 chairs ready made and in stock. The consultant mentioned that the lead time is 10 working days and I was asked to sign the order check list where this lead time is referenced. Coricraft expects their customers to respect and abide by their policies and procedures with manufacturing and delivery lead times but they can not keep up their end to fulfill within their set time frames and provide a decent customer service experience. I am utterly dissatisfied by the lackluster service received by the many consultants and managers I have dealt with and the experienced received by the company in a whole. By the look of it there are many dissatisfied customers and its worrying to see that Coricraft has yet to mitigate any of these issues expressed by their once loyal customer base. This will be my last purchase from this company.