1 reviews | Active since May 2010
Late/no Delivery of order
We've ordered a lounge set from Coricraft Menlyn on the 2nd of September. The 'contract' I've signed indicated that order will be delivered on the 23rd of September. I paid the entire order in full on the order date.<br> <br> 30 September I made a call to follow-up on order - no one came back to me.<br> 2 October another follow-up call was made by myself - they told me that they'll get back to me on the 5th of October. On the 5th the lady advised that on double recliner was still outstanding and that delivery is only scheduled for the 12th of October.<br> Today, 14 October the warehouse informed me that the will deliver 2 couches, because the double recliner still needs to be ordered from Cape Town and will take 10 days for delivery!<br> <br> This is not acceptable at all! When I placed my order I asked several time how long order to delivery will take place, she advised me 4 weeks. I do not appreciate this type of service and breaking od contract seen that my initial delivery date was 23rd of September.
We apologise for the late delivery we were running a little behind schedule . Our call centre will be in contact with you to arrange delivery .
Kind regards,
Olga de Pinho
Quality manager
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We apologise for the late delivery we were running a little behind schedule . Our call centre will be in contact with you to arrange delivery .
Kind regards,
Olga de Pinho
Quality manager
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