Lack of service

Extremely poor service received after ordering and paying in full for a couch from Coricraft. As a reputable brand, we expected a professional and reliable service; unfortunately, our experience has been quite the opposite.

Since placing the order and making full payment, we received no proactive communication or updates regarding our delivery. Only after contacting the team ourselves was a delivery scheduled for yesterday. On the day of delivery, we repeatedly contacted the offices to request an estimated delivery time and were continually told that someone would “advise us.”

After my fiancé called numerous times we were informed that the delivery team was in our area and would arrive within the next hour. They never arrived. During this process, we were also told by a staff member that “we are not the only clients,” which we fully understand; however, this does not justify the complete lack of communication or accountability.

This morning, I them again and was told I would receive a call back shortly. After waiting over an hour with no response, I called again and requested to speak to a manager. I was told the manager was on another call and that I would receive a call back at 10:00. When no one contacted me by 10:15, I called again, only to be informed that the phone lines were closed between 10:00 and 10:30 for training. This raises the question as to why a call-back was promised during a time when the offices were not available.

This has been, without exaggeration, one of the worst service delivery experiences I have encountered. The lack of communication, broken promises, and disregard for our time is unacceptable.

I would strongly advise others to spend their money elsewhere.