MK
Maruis K
1 reviews | Active since Dec 2019
27 Dec 2019, 18:10
Lack of service and communication.
Order our Ollie 3 seater couch with a spare set of Slip covers on the 13th November and was told that our order would be ready by the 20th December. Well it is now the 27th and this pathetic no service company has still not contacted us. The Springfield store service is pathetic to say the least. Clearly the owners of this business is making a lot of money and don’t care about their customers. Judging by all the terrible reviews here and the lack of care this company needs a serious overhaul.
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Coricraft Group's replyOfficial
28 Feb 2020, 08:06Dear Marius K,
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
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Coricraft Group's reply28 Feb 2020, 08:06
Official
Dear Marius K,
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***