Lack of customer service and unfulfilled promises

We made a purchase of 2 couches at the Richards Bay showroom on 30 May 2020. They had 1 couch in stock, and had to source the other couch. We were given a estimated delivery time of 2-3 weeks. After 3 weeks we enquired where the 2nd couch is. We were told numerous times it is still on it's way to Durban. I had to contact them 3 times a week to get an update and was promised feedback, which i didn't get. After 5 weeks I went into the shop and spoke to the manager asking for feedback. We were told the couch should be in Durban by tje following Tuesday and he would keep me updated. I have asked numerous times that they keep us updated since it has become quite frustrating dealing with them without feedback. The manager promised to keep me updated. A week has now passed and we still did not get feedback. So I phoned again. I was now told that the couch only arrived in Durban today and he would confirm this by 12 today. We have now waited 6 weeks. He then said if all goes well the couch should be in Richards Bay by Tuesday, which makes it almost 7 weeks. We were quite ok with waiting a bit since we took the current lockdown in RSA into consideration, but this has really been a bad experience. The lack of communication and uninterest to assist us has been shocking. I am terribly regretful that we have decided to purchase from Coricraft.