Lack of customer service

Almost everyday last w?ek i emailed these three guys a query about a non ALLOCATED of payment that i made on 11 November 2015. I asked numerous times for payment to be allocated and have never never received a responds since and the payment is still not allocated and they couldn't<br> careless because there has been no responds to any of my 5 email request that I sent last week. Is this how you guys treat your customers when they pay but if I dare miss payment then you will have the energy to call me everyday for skipping payment but your staff is too lazy to allocate any payment. I would like the payment allocated and any interest accumulated to be reversed and i please send me proof! Cause i will not pay interest on your staffs incompetence.