Instant Buyer’s Regret

The absolute epitome of lackluster after-sale service.

I went into the Brooklyn branch in Pretoria and was warmly welcomed by a wonderful sales lady who went the extra mile when assisting with my order.

It was after the order was placed that the service I was given was absolutely pathetic. I was told to wait 2 weeks for delivery as the items were shipped from Cape Town, in the mean time I was assured in-store that someone would be in contact prior to arrange delivery.

I had to enquire about the delivery of the items myself as I had to make arrangements to be home on the day, no one had been in contact with me after almost two weeks passing (12 days) With my subsequent follow up, I was told the couch and mattress had shipped but not my bed’s base. On the Saturday I tried calling the number I was given from my branch, but no answer as it was after hours. Fortunately, a lady contacted me on the Saturday and confirmed the base had not been delivered but could not tell me why. She assured me she would follow up on the Monday and contact me with further information and we arranged delivery for Wednesday. By Tuesday she had not called me back and I had no inclination of what time I could expect delivery on Wednesday. I phoned the number given to me again and was put through to various different people to get to the right person. Once again, a lady spoke to me but she was so incredibly rude that had I not given away my furniture, I absolutely would have cancelled my order. She bluntly told me someone DID phone me yesterday, it says so on the “system” which is an outright lie as I anticipated a call from Coricraft and answered every single call that day, none from Coricraft. I felt as if my enquiry was a violation because of the way she spoke to me from her hello to her goodbye was utterly appalling. On Tuesday afternoon at 5pm I received and SMS about delivery time for Wednesday, which for any working individual is not enough time to know if you need a half day leave or full day leave or if you have to make other arrangements.

Delivery in itself was a nightmare!

I told the sales lady I live on the third floor of an apartment building and was assured the delivery would be no problem. Unfortunately, the gargantuan couch I had bought did not fit my stairwell nor elevator but it did indeed fit up the staircase on the outside of the building. The delivery men refused to use the outside stairwell and had it not been for the maintenance men on site I would have had to send my couches back to the warehouse and arrange a private company to hoist my couch up to the third floor as Coricraft is only able to send a team out after 4 WEEKS to hoist the couch to the second floor. The one man who works on the building site said he heard the delivery men say they did not “have time for this”. He offered to assist me and exactly 19 minutes later my couch was in my flat, with absolutely no problem.

I was then told by the staff in store that it was my own fault for not measuring my stairwell? I would compromise on quality any day just to have efficient service.

I will never recommend Coricraft, go to ANY other furniture outlet, they probably have better service.