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Anthony D

1 reviews | Active since Nov 2017

29 Jun 2025, 14:13

Incorrect Pricing

I was not very impressed with the service I received at your Tygervalley Branch on Friday evening. Coricraft had a display of furniture in the banking court in the center where my daughter and I saw a media unit and coffee table that she fell in love with so we took down the details along with photo's of the items. We then proceeded to the actual store in the center to enquire about purchasing these items. The store assistant was only too helpful but upon receiving the final quote we noticed the prices in store and what was on display were different. When I queried why there was a difference in the prices, the assistant had a bit of an aggressive attitude when I showed her the photo of the displayed price. Her attitude was take it or leave it. When I mentioned that there is such a thing as the 'consumer act' her attitude was take it up with management.

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Replies (2)
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Anthony D's update07 Jul 2025, 10:25
Reviewer Update
The store manager called the following Monday and apologized for the error and issued a quote with the pricing as displayed on the items so all was resolved .
Thank You.
Coricraft Group
Coricraft Group's reply09 Jul 2025, 12:02
Official
Dear Anthony,

We appreciate you taking the time to share your experience with us.

Thank you for the update. We're glad to hear that the store manager reached out and resolved the matter.

We appreciate your understanding and are pleased everything has been sorted. Thank you once again!

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team