LM
Lerato M

1 reviews | Active since Jan 2013

06 May 2017, 14:53

Incorrect measurement of furniture

<p>So finally after waiting for what seemed like forever for my furniture, I was finally informed that it was coming and we agreed for delivery to be on the 6th of May 2017, I was so excited and first thing I did when I woke up on the day of delivery was to remove my old bed to make space for the new bed we had purchased (headboard/sleigh bed and mattress) amongst other things.</p> <p>When the delivery guys came I asked them to start with my bedroom as I was very excited BUT to my shock and disappointment, the guys tried to put everything together it just wasn't coming together, they tried everything including almost forcing it together but that still failed and that's when they told me that it seems like the factory didn't measure correctly and clearly the factory also failed to do a proper quality assurance test because it really doesn't take a genius to figure out that they need to assemble everything first to see if it works before sending it out. </p> <p>I've been so inconvenienced, the headboard/sleigh bed had to return with the delivery guys . Only God knows when I'll get it back but at this rate my money back seems like a better idea so I can buy from a store that has minimal incompetency. I would not recommend Coricraft to anyone after the experience I've had.</p>

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Replies (2)
Coricraft Group
Coricraft Group's reply08 May 2017, 13:01
Official

We apologise for the inconvenience caused our resolutions department will be in contact with you to discuss a way forward.

Kind regards,

Olga de Pinho

LM
Lerato M's update08 May 2017, 15:47
Reviewer Update

Hi Olga

When can I expect someone to contact me, the day is almost over and I'm still waiting?