DN
Dumsile N

1 reviews | Active since Mar 2016

01 Mar 2016, 15:00

INCORRECT INFO ON RECEIPT AND *********** OF STAF

i went to cresta to buy a couch on sunday. I already had one in mind as i had been there a couple of times and needed the couch urgently. i was assisted by Addis(sp) and they didnt have stock of the fabric i wanted. I decided to purchase 1 of the same fabric as the one onthe floor which is the Koda 3 seater stock code *** It was marked down to R6995. Paid half of the amount R3772.50 on the day as i had reached my debit card limit. Got the receipt ,Date of delivery confirmed saturday 05/03/2016 between 09am -12am.Went back yesterday to pay the balance of R3772.50 however when i got home & checked yesterdays receipt the i my order had changed to a 2 seater Stck code ***. i clled the store thisafternoon spoke to Mark and, explained to him that it has 2 be correct as i do not want the wrong thing delivered. i have already experience enough bad service from coricraft. as i was explaining to him he told me that, the original couch i purchased is not in stock and will have to wait 4-6 weeks fora new one. He was rude and gave Addis the phone wile i was talking. It turns out the original couch wasnt even in stock. i will not wait more than a week for that couch! Pls sort it out.

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Replies (1)
Coricraft Group
Coricraft Group's reply02 Mar 2016, 08:21
Official
Hello dntimba,

Apologies for this, we will certainly look into this and get back to you. I will also chat to the staff concerned regarding what went wrong and the way in which it was handled.

Apologies for this, we will be in contact shortly.

Mark Staniforth
Retail Exec