CV
Christelle V

1 reviews | Active since Feb 2015

06 Feb 2015, 14:30

Incorrect delivery not collected by Coricraft

On 27.01.2015 Coricraft delivered the incorrect mattress to our house. We immediately reported it and was told that the mattress will be collected on 28.01.2015. This did not happen.<br> <br> We phoned again and this time was told it will be collected on 05.02.2015. This did not happen!!!! I phoned again this morning and was told that unfortunately they do not have a delivery vehicle available to pick up this mattress.<br> <br> So for almost 2 weeks, Coricraft has been *******ly storing their goods in my house. This mattress is taking up a lot of our space and we have just had it! <br> <br> We have been thinking about cancelling the correct mattress to be delivered, as we would rather buy from a company that actually tries not to inconvenience their customers.

0
Replies (1)
Coricraft Group
Coricraft Group's reply10 Feb 2015, 14:02
Official
Hello ChristellevM,

We will be delivering the new mattress to you tomorrow .Please accept my sincere apology for the inconvenience caused .

Kind regards,

Olga de Pinho
Quality Manager
***
***