Incompetency

The lack of service and incompetence is shocking. Our couch was ordered at the beginning February and we were advised it will be ready in 6 weeks. Which would have taken us to mid March. Around the 14 March we visit the store and are told it’s ready waiting for us to confirm delivery. Due to moving places we confirmed our new address before lockdown and requested delivery on the 26th March only to be told that the couch is still on JHB ( we are based in Durban). Lockdown was on their side nothing can be done. As we moved to level 4 and they advised that they can deliver it’s still taking them an additional 3 weeks to deliver. Requirements for delivery keep changing.