Incompetence and lack of client service

I went to Coricraft eastage on the 31/10/2017,I wanted to buy 2mirrors and was told they only have one and will place a order it will arrive in-store in a week.

2weeks down the line i return to the store and Milly (manager) tells me it hasn't arrived and that she will go to festival mall to pick it up as they have. I returned the next day and she obviously hadn't gone to pick up the mirror didn't bother to call and notify and instead told me she can see one in fourways and I should go get one there which I objected too given id alrdy spent petrol for two days going to their store and said id wait till month end as she said they have a backlog and it shldve arrived by end of the month.

On the 2/12/2017 I returned back to the mall as i wasn't happy with the service and no longer wanted the mirrors as id been waiting for a month with no correspondence from eastgate coricraft,and requested a refund. Which they issued but it never reflected i called on the 4/12/2017 after been transfered from one call to another holding I was told that refund takes 7days to reflect,again something our beloved manager Milly,failed to tell me.

I'm appualed by the bad service and lack of communication from this store and even more upset why u have to wait 7days to get my money when it was paid over same day to them and why their *********** manager conviniently forgot to mention this and i again had to use my resources to get clarity on the matter.