CS
Charl S

1 reviews | Active since Sept 2010

26 Oct 2015, 19:11

I was promised delivery but now no one knows

I desperately needed couches and went to Coricraft. I needed it by Sunday the 25th and they told that they couldn't do it. <br> <br> I needed but understood. I made a choice on a couch that was available and I was told delivery would be today Monday the 25th. <br> <br> At 16:30 my wife phoned the store and they said that they are still checking to see if my couches are in stock which makes no sense as I was told they are in stock, I paid for them and then waited for delivery. <br> <br> They didn't come and I arranged my whole week around being at home on Monday afternoon and now they want to deliver on Thursday only but I cannot make that as I am on a training course. Also the warehouse only heard of my order once my wife spoke to them. <br> <br> It's amazing how quickly companies will promise you the moon and the stars, take your money and then NOTHING. We need to get better at helping the customer in our culture. <br> <br> Who knows when I can now get my paid-for-I-should-be-sitting-on-them-and-not-writing-this-review-couches.

0
Replies (1)
Coricraft Group
Coricraft Group's reply28 Oct 2015, 15:14
Official
Hello sad b true,

Apologies for the late response . Your order is booked for delivery tomorrow but we can reschedule it for you . Please let me know which day and time would suit you best .

Kind regards,

Olga de Pinho
Quality Manager***
***