GW
Gary W

1 reviews | Active since Mar 2009

03 Mar 2015, 12:27

I missed the deadline by one day!!!!!!

I went online for the sale, and bought a couch (Cargo-Thuli Sand), but a mistake was made by yourself with the price. I called the Tokai branch and they arranged that I receive the advertised discounted price. I have been waiting for some funds, and received it on the 27 February.Paid the deposit on the 27th, and the quote expired on the 26 Feb.Received a call from the call centre on 2 March that my couch will be ready on 2 April. Received a call today from Tokai, and was told because I was day late, I forfeited the discount (system dropped it).Really? 24 hours late on paying the deposit.You can do better than that!<br> <br> Is this about my late payment or the fact that you made a mistake with the price, and now this is your way of reclaiming your profit?<br> <br> I was referred to Coricraft by another client of yours, and if this is what I am experiencing

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Replies (1)
Coricraft Group
Coricraft Group's reply04 Mar 2015, 14:11
Official
Hello Greg66,

I have tried calling you to resolve your complaint personally Your order value has been corrected to include the discount . I am sorry that you had to complain before we made the correction.

I have forwarded you a revised sales order .

Kind regards,

Olga de Pinho
Quality manager
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