PT
Phiwokuhle T

1 reviews | Active since Sept 2014

17 Dec 2015, 10:22

I am so disappointed in the quality and service.

I am so disappointed in the quality and service I have received from Coricraft.In June I bought a Koda corner couch at the Glen in less than 3 months in gave me problems by making a lot noise when I sat down a person in another room could hear when someone was sitting down.<br> <br> I reported this Biance was assisting me it was taken for repairs the first time.When it was delivered I told the delivery guys that this was not properly fixed because I was comparing to the other half that was not taken for repairs.<br> <br> I consulted Biance and she assisted me and it was taken for repairs the second time.When I received the couch I wrote on the invoice that it was not fixed properly and I was not happy only to make matters worse when they were repairing the couch they damaged the fabric at the bottom of my couch.<br> <br> I called Biance on the 7th of December that I want my money back or a new couch I expected it to last me a long time.It has been 7 working days and I haven't received any feedback I am so tired of running around like this. I paid for these couches I could have bought couches at another shop most likely I was going to get better quality. I want my money!!

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Replies (1)
Coricraft Group
Coricraft Group's reply21 Dec 2015, 17:04
Official
Hello Phiwa1,

We apologise for the problem you have had with your couch . We have loaded an exchange order for you .

Our call centre will contact you to arrange the exchange date .

Kind regard,

Olga de Pinho
Quality Manager
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