How Not to Run Customer Service- a Manual by Coricraft

<p>Well, first off, we chose Coricraft above other brands because who DOESN'T want to own Coricraft furniture? We all need to keep up with the Joneses. And we were gifted a Coricraft couch as a wedding gift, so why not complete the look? </p> <p>So off we went, testing mattresses (get your mind out of the gutter!) at the Cradlestone branch. We debated merit of spring vs high density foam mattresses with the shop assistant, laughed at what the lovely smell of the shop is truly covering up and ordered new covers for our couch (because white doesn't mix well with pets), a base, a mattress and two pedestals. Its expensive, but its worth it. We said.</p> <p>Now we know what that lovely smell is covering up. Lies and the souls of customers past. </p> <p>Coricraft delivered ONLY our base on 18 Oct. Did I mention here that my husband was sick with kidney stones and needed to be on bed rest? Cause I sure mentioned it to them. A lot. Might well have saved my breath because NO ONE CARED. They delivered my mattress and bedside tables when it suited them. 4 days after the delivery of the base.</p> <p>So thanks Coricraft, for letting my husband recover from kidney stones on what is, essentially an inflatable lilo that I bought so that he didn't entirely feel hopeless and destroy his kidneys on a hard base.</p> <p>You dear reader might wonder, but was relations restored? You will be sad and disappointed to hear that no, not once did Coricraft apologise for the tremendous **** up. But they did write the hand book on bad customer service, so I shouldn't have expected one. Oh, and yes, I was charged TWICE for what should have been one delivery.</p> <p>So I get to taste bile and smell sandalwood for the next year as I monthly spend my hard earned money on a bed of lies.</p> <p>No word on the new covers either. They are lost in the bowels of Coricraft's shambles of a warehouse. Possibly</p> <p>We will never know. But I will sit on my now beige (once white) couch and be thankful that at least I have a couch to complain about.</p>