Horrific customer service and not dependable!

<p>We ordered 2 leather couches from CoriCraft Brooklyn last week of October. We requested that they confirm that a) they have the leather we requested available and b) will be able to deliver the couches timely seeing that we are moving into a new house. This was confirmed and committed to. Through the passing weeks we stayed in touch with the Coricraft team where we were assured that the couches will be delivered on time etc. The couches would should have been delivered on 5 Dec'16 as promised, this did not happen. We were upset and requested a date to be confirmed for delivery, we were then told this would be Friday 9 December'16. We phoned yesterday to confirm the date and time of delivery upon which we were informed that they have not yet received (the factory) the leather we ordered and that this would be send to the factory on Monday next week, upon which they will try to get us the couches by early the week of 19 Dec'16. We have had similar experiences in the past with Coricraft and I also informed the Brooklyn team of the fact that they have "dropped" us in the past and that we need them to ensure that we will received our furniture timely and as promised. A few other issues to highlight:</p> <p>- When we checked in with the staff, comments were made like are"are we checking up on them" which we experienced as staff being unprofessional as we have the right to follow up on the status of goods we paid a significant amount of cash for;</p> <p>- When we tried to get to the bottom of the issue as to why the couches was not yet ready for delivery, we received conflicting stories with no consistency between them. </p> <p>- Were told that we need to understand that there are lots of orders this time of year (as if this overshadows the fact that a promise was made and that we have now been waiting close to 8 weeks for our furniture which should have taken max 4-6 weeks as promised by Brooklyn staff)</p> <p>- I escalated this to the manager (acting manager) who reached out to me stating that they apologise for this and that I can get an in-store R500 voucher, as if this will take away the frustrations and disappointment. </p> <p>It is sad to say that Coricraft has lost from our side between R50,000 and R75,000 in the past two years due to poor customer experiences and related staff interaction. We love the furniture as I am sure most people do - but service like this for a company of this stature is poor and I am sure they have lost many many more deals with customers having similar experiences! </p> <p><br />Disappointing, once again. </p> <p><br />Regards, Pierre</p>