Horrific client service experience with Coricraft.

I've had a horrific client service experience with Coricraft.

Ordered a L-shaped couch in December 2019. When the couch arrived, we discovered they had made it up with the L on the wrong side. So they took it back and re-made it. Took delivery of the (now correct) couch mid-2020 and noticed a few months later that the fabric was becoming rough and uncomfortable. Emailed them about this - initially they didn't respond. When I followed up they said I should just use a fluff shaver. This didnt improve the fabric. Finally I took a cushion from the couch to their Tokai store and they agreed to send around an assessor. The assessor came around, agreed there was a problem with the fabric and said that I would receive the proper feedback with 48 hours. That was the end of March and I am still waiting (current date: 19 April). I have made innumerable attempts to get feedback (calls, emails, via website etc) -- and all I get is repeated promises taht 'someone will call me' but no one does. Shocking. Don't buy from Coricraft if you have any expectations of customer service.