1 reviews | Active since Jun 2025
Horrible service from Coricraft Centurion!
We were planning our move to our new house. We saw a Bed at Coricraft Centurion. We received a quote from them and the Sales person advised that there is one in the size we want in stock. On 25 April I made a immediate payment to Coricraft and advised the sales person to please deliver our bed on the 31st of May as we are moving into the house and only receiving the keys that week. He advised that it is not a problem.
On the 24th of May, I decided to go to the store and ensure that we are still on track for the delivery. I was assisted by a lady there and she told me that the bed is in production and will only be ready middle of June. I explained that the unit was in stock when we placed our order and she told me that I was suppose to know it needed to be made.
They then promised that the bed will be ready to be delivered on the 2nd of June. When they did not pitch I phoned them and they advised it will now only be ready on the 5th or 6th. I also phoned customer care and they said they will phone me back (No one phoned me back). My wife then went back to the store and they advised it will now be ready on the 10th or 11th. I called them again on the 9th and they said that the standard lead time is 6-7 weeks. Originally it was 4- 6 weeks.
When we phoned today, they said the bed will only be ready on the 17th and we should have known the lead time is 8 weeks. Now we are going on 2 weeks in our new house with no bed that was ordered.
This has been such a bad experience. We are not a first time customer, but this will be the last. I strongly advise anyone looking to purchase something from Coricraft to look around first.
After my previous review we were contacted by the store manager from Centurion and told that they managed to get our completed and it will be delivered to us today 18/06/2025. I phoned the store yesterday afternoon and was again promised the bed will be arriving today but they can not guarantee what time during the day the delivery will take place. Which is not and issue.
This morning my wife was contacted by the store manager who advised that due to some logistics issue, our bed will now only arrive on Friday 20 June. We will not be home this weekend until next Tuesday. We also have a house sitter coming to stay at our house, who will also not have a proper bed to sleep on due to this total lack of customer care. This means they will probably sell our bed to someone else AGAIN, and this time because we are not home to receive it.
How crazy is this?
This is for sure the last time I will ever purchase anything from Coricraft.
No wonder the negative reviews are far more than the positive ones!
After my previous review we were contacted by the store manager from Centurion and told that they managed to get our completed and it will be delivered to us today 18/06/2025. I phoned the store yesterday afternoon and was again promised the bed will be arriving today but they can not guarantee what time during the day the delivery will take place. Which is not and issue.
This morning my wife was contacted by the store manager who advised that due to some logistics issue, our bed will now only arrive on Friday 20 June. We will not be home this weekend until next Tuesday. We also have a house sitter coming to stay at our house, who will also not have a proper bed to sleep on due to this total lack of customer care. This means they will probably sell our bed to someone else AGAIN, and this time because we are not home to receive it.
How crazy is this?
This is for sure the last time I will ever purchase anything from Coricraft.
No wonder the negative reviews are far more than the positive ones!
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with us. Your positive feedback truly means a lot to our team.
We sincerely apologise for the experience you have had.
We would like to confirm that your bed is now ready, and we have been made aware that you have requested delivery for the 25th of June. Our team is aligning logistics to ensure that your delivery takes place on the requested date without further delay.
Please rest assured that we are treating this matter with urgency and care.
Please visit us again soon! enjoy the rest of your day.
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with us. Your positive feedback truly means a lot to our team.
We sincerely apologise for the experience you have had.
We would like to confirm that your bed is now ready, and we have been made aware that you have requested delivery for the 25th of June. Our team is aligning logistics to ensure that your delivery takes place on the requested date without further delay.
Please rest assured that we are treating this matter with urgency and care.
Please visit us again soon! enjoy the rest of your day.