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Nicole N

1 reviews | Active since Jul 2017

24 Mar 2023, 12:47

Horrible Experience

@CoricraftSA very disappointed in your service,I purchased a mirror online on the 25th Of January 2023. I have received regular updates that the mirror is out of stock but it will arrive,today I receive a call that the mirror is out of stock and will not be stocked again.

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Replies (3)
Coricraft Group
Coricraft Group's reply01 Apr 2023, 16:50
Official

Thanks for reaching out and sharing your experience with us. We're really sorry for any inconvenience this has caused, especially after you were kept in the loop about the status of your order.


We're glad to hear that you're willing to wait for the new mirrors we've ordered, and we appreciate your patience and understanding. We're doing everything we can to speed up the delivery process, and we'll keep you posted on any updates.


Thanks for giving us the chance to make things right. We value your business and hope to keep serving you in the future.


Feel free to email us at *** or give us a call at *** if you need any assistance.


Yours in design,


Ruth


Customer Care Support Team
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Nicole N's update19 Apr 2023, 11:09
Reviewer Update
After almost 3 months of waiting for my medium skipper rope mirror I received a call yesterday from Coricraft requesting my banking details for a refund as they cannot source the mirror.Unbelievable.
Coricraft Group
Coricraft Group's reply23 May 2023, 14:17
Official
Dear Nicole N,

We apologise for not being able to source the mirror for you. We are so sorry for disappointing you. Should any stock arrive we will let you know.

Your refund has been processed.

Kind regards,

Ruth