CV
Cicelia V
1 reviews | Active since Nov 2011
25 Nov 2024, 13:30
Horrible delivery service and product damage
Firstly the deliver of my couch was scheduled for between 10 and 1 and they delivered at 20:00. Then my couch had a mark on it. I logged a complaint only for them to tell me that it's natural. Which it is not. Their couches are too expensive to be satisfied with less than perfect quality
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Coricraft Group's replyOfficial
28 Nov 2024, 13:37Dear Cicelia,
We appreciate you taking the time to share your experience with us.
We are so sorry to hear about your experience. Your complaint was received and we escalated it to our customer care department. We are glad to notify you that your exchange couch has been approved! Our team will load a new order and be in contact with lead times and arrangements to uplift the couch in your house.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are so sorry to hear about your experience. Your complaint was received and we escalated it to our customer care department. We are glad to notify you that your exchange couch has been approved! Our team will load a new order and be in contact with lead times and arrangements to uplift the couch in your house.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply28 Nov 2024, 13:37
Official
Dear Cicelia,
We appreciate you taking the time to share your experience with us.
We are so sorry to hear about your experience. Your complaint was received and we escalated it to our customer care department. We are glad to notify you that your exchange couch has been approved! Our team will load a new order and be in contact with lead times and arrangements to uplift the couch in your house.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are so sorry to hear about your experience. Your complaint was received and we escalated it to our customer care department. We are glad to notify you that your exchange couch has been approved! Our team will load a new order and be in contact with lead times and arrangements to uplift the couch in your house.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team