Horrible Customer service

Horrible service I received from Coricraft The Glen ,I did a laybye which I was not advised that store doesn't accept laybye but they gladly accepted the money , as I thought I had 3 months 1 month I communicated with the sales lady to findout what my balance was so that I could come and make payment ,via w app few weeks later which was on Saturday I went to the store to go collect I was told my laybe was canceled, I asked why was I not contacted to notify me . Especially because I had made follow up on my laybye. I was told to purchase the item on current price or take my refund . As I honestly loved the coffee table I went ahead and bought however it did not sit well with me that I had received such horrible service I went and cancelled my order which I was told I ll get my money after 14 working days . Why should I wait 14days when a simple call from them just to notify me of their process was not even made. In my opion sales people are quick to conclude sale without giving proper info to customers.