Horrible Coricraft Service!!!

I made an online order on the 19th of October 2025 for 2 large lanterns. I was advised that delivery will take place on 22 October 2025. Sadly, this is where my problems began, only upon unpacking the box, I discovered that there was only 1 lantern in the box. Nothing was initially communicated to me that I will be receiving only 1 lantern even though 2 were ordered and paid for. I am the one who had to contact Coricraft, I was then informed that the other lantern was damaged and another separate delivery will be arranged. I went on to inspect the 1 lantern I received, I discovered that this lantern was also defective. On the 23rd, I again contacted Coricraft to inform them that the lantern I received was defective, I was told to email proof which I did. I later received communication that a new order will be created for me for 2 new lanterns, since I did not want to wait for another delivery, I suggested that I can pick up the lanterns myself from a store which has stock. This was acceptable and I was called on the 24th to confirm that a new order has been created and that all this information will be communicated to the Menlyn store’s manager, who will make sure that 2 lanterns are ready to be picked up by me either on Friday or Saturday the 25th. I was given telephonic and written promises that these lanterns will be ready for me for pickup at the store, I was advised to take the defective lantern to this store when I go to collect.

I arrived at the Menlyn store on Saturday the 25th with the defective lantern, I was given someone to assist me. The gentleman who assisted me had all my information but problems started when I was told that even though they have paperwork saying that 2 lanterns are paid for and must be given to me, they can only give me 1 lantern since I only have 1 lantern with me. They did not want to be responsible for a lantern that I did not receive and this would affect the shop’s stock. I was then told that I will only be given 1 lantern and I will only receive another after they have communicated with management, I would then have to come to the store to pick it up, which I was not happy with since it would be an additional drive, and all communication from Coricraft promised me that I will receive both lanterns on the day I was there.

Monday the 27th came and there was no communication from Coricraft to advise me what will happen with an item I paid for and have not received. Later in the day I was then forced to contact Coricraft and I was informed that the matter will be escalated. When I was at the store on Saturday, I was also told that the matter will be escalated.

In all instances, Coricraft has failed miserably in communicating with me, firstly before delivery took place, to let me know that I will only be receiving one lantern and not 2. Secondly, Coricraft also failed me by allowing a defective lantern to be delivered to me. Thirdly, a promise was made that I can pickup 2 lanterns from Menlyn store, this was also not possible since I was only given one. As of this moment, I still dont know when and how am I going to receive another lantern that I ordered and paid for on the 19th of October 2025. There arent enough words to express my disappointment with a brand that I love so much, but it has let me down in every way this time.