MR
MARINA R
1 reviews | Active since Dec 2010
04 Mar 2015, 08:15
HORRIBLE AFTERSALES SERVICE AND POOR QUALITY
THE END OF NOVEMBER 2014 MY NEPHEW, ANDRE STOEBEL - PURCHASE ORDER NUMBER RMA:***6 - REPAIR, BOUGHT A LOUNGE SET AND HE IMMEDIATELY PAID R38995.00. ON 24 DECEMBER 2014 THE LOUNGE SUIT WAS DELIVERED. UPON INSPECTION THEY FOUND THE QUALITY WAS HIDEOUS. THE STITCHING WAS DONE LIKE A GRADE 1 AND THE LEATHER WAS NOT CUT ACCORDING TO A PATTERN IT LOOKED TERRIBLE. I INFORMED THE OF THIS AND ON THE 19 JANUARY 2015 THEY LOGGED MY COMPLAINT AND ON THE 20 FEBRUARY 2015 THEY CAME TO PICK UP THE COUCH. TO DATE THEY DID NOT INFORM ME OF ANYTHING AND THE PEOPLE OF THE BRANCH IS *********** TO ASSIST ME. <br> <br> I WANT THEM TO TAKE THE SET AND STUFF IT AND GIVE BACK MY MONEY.
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Replies (1)0
Replies (1)Coricraft Group's replyOfficial
04 Mar 2015, 16:18Hello MCRudman,
Your recliner will be delivered to you on Friday. I will inspect your order personally to ensure that it is perfect.
I apologise for the lack of communication
Kind regards,
Olga de Pinho
Quality Manager
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***
Your recliner will be delivered to you on Friday. I will inspect your order personally to ensure that it is perfect.
I apologise for the lack of communication
Kind regards,
Olga de Pinho
Quality Manager
***
***
Coricraft Group's reply04 Mar 2015, 16:18
Official
Hello MCRudman,
Your recliner will be delivered to you on Friday. I will inspect your order personally to ensure that it is perfect.
I apologise for the lack of communication
Kind regards,
Olga de Pinho
Quality Manager
***
***
Your recliner will be delivered to you on Friday. I will inspect your order personally to ensure that it is perfect.
I apologise for the lack of communication
Kind regards,
Olga de Pinho
Quality Manager
***
***
