********** service

Never in my life have I received such ********** service. I ordered a plasma unit on the 17th of April and paid it cash. I was promised delivery in a week, and was told I would be contacted by an agent to arrange the time. No one contacted regarding time only a date was set , instead a time was allocated without my consent and delivery arrived while I was at work. I tried to contact these people to sort this out but spoke to 4 agents and nothing was solved. I tried to ask for a refund but was convinced not to by another agent promising me that he would resolve this for me. I called in a day later to find out when i should expect delivery but was told I requested a refund. I spoke to Hannes who also said he would resolve it. Three days later I tried to follow up on my order I was told again that i requested a refund. I spoke to a lady called Martha on the 26th and she told me that she reinstated my order and I should expect delivery on the 30th. On the 30th i receive a message to contact Coricraft and when I do , to my surprise I am told that they are calling to arrange delivery on the 3rd of May. I tried to request that they send my plasma unit to Boksburg and I would pick it upon myself but was told that could only be done on Tuesday. So I have to essentially wait 3 weeks for a delivery that is intended to take just a matter of days. I have paid R744 for delivery and this is the kind of service i received. I love Coricrafts furniture but i will never ever use their delivery service again. It is appalling