Highly frustrated customer!

<p>My partner and I bought a coricraft couch earlier this year, why went to coricraft is because we expected quality service and a quality couch. Although this message doesnt not apply to everyone I have spoken to/ dealt with at coricraft, it does apply to most. Our couch started making a terrible squeaky noise by the one arm, we called coricraft and as assessor was sent. He confirmed that it was the framework and repairs were needed. After 4 weeks the one half of the couch taken was return, however nothing had been done and it was still broken. Obviously this was slightly frustrating, coricraft then told us that they obviously could not fix the problem and a new couch was needed. After waiting for 6 weeks for the new couch, and them messing us around with delivery times and dates, it was delivered. However, they only replaced half of our corner unit, on top of this, it was the wrong piece and thus we were left with the broken couch still! On top of that, they also snapped our door handle off shuving it through into the house - this was definitely not something that occured with the first couch. Of course now quite frustrated, coricraft ensured that they would again give us a new couch. After another 4 weeks or so, it was delivered today, broken! We are now sitting with a new couch which appears to be even more broken than the original one! We have tested various things to ensure that it is not the floor or the leg loose of the couch, indeed it is not! So after 1 inspection and 3 couches we still sitting with the same problem, if not worse! We went to coricraft as we felt it was one of the best furniture maufacturers around, however after this, we are definitely regretting our decision! After three emails today, and still no response from them, we have had enough! Highly peed off and frustrated customer!!!!!!! </p>