Harriet 2 Seater - Greyton Cherry

On the 19th August 2018 I went into Boksburg Coricraft and saw a couch which a really liked because the cushions were hard and it really looked nice, I proceed to order from Michael at that store and paid for it fully. I fetched the couch from the factory and in about November I noticed that my cushions all of them were really pap and not the same like I saw in the store so I proceed to phone Michael, after a few phone calls and no call back, I than phone Boksburg store manager and told him my story and again promises were made to return calls nothing was done, so now I have been in touch with head office with a lady called Melody and told her my story and she promised she was going to replace all the cushions (10 in total) and she was going to phone me back nothing was done, so today I proceed to phone again and spoke to Tembiso and she proceed to tell me that yes they are replacing my sitting cushions (2) and that is not what I told them to do, if the cushions are not all replaced and like the ones in the store, hard, than I want a refund and take your couch back, I am very disappointed with Coricraft, which is known for their quality and that is not what I got I got a couch that looks like its 10 years old already, Coricraft has far has the service is concerned is terrible they don't let you know what is happening, I even told Melody that she must send an assessor and check the couch which no contact was done. I am terribly disappointed I will not ever buy at Coricraft if this is the service I get from them.