harrased by RCS
I signed for a couch with coricraft who is in association with rcs in Jan 2016 for R10 000, and was advised that my instalments will be R1012.39 over 12 months, I only received the article from coricraft about 2 weeks ago.<br> <br> Now they called me saying im in arrears for R5300, as they didn't get payments via debit order, the reason for this was they didnt take correct banking detail, I then told them ill pay cash rather, and I also remind them that that I was not going to pay for something I don't have and are not sure if its what I ordered.<br> <br> Now I'm getting calls from a collections company who said I owe R5300 and i asked for what, and I'm told i owe for 3 months from Feb. they also told me i have been handed over . now this makes me more angry as no one send any notice to me either by mail or telephonic <br> <br> i signed for 12 months and they tell me its 6months .<br> <br> i only got the article 2 weeks back and they clearly wanted me to pay for something i didnt have.<br> <br> i want to take this thing back and I'm told i cant<br> <br> if no one calls me , i will forward the signed agreement to credit ombud
Apologies
We take a 50% deposit and balance prior to delivery. Once the card is swiped the payments are due, so at point of delivery effectively 50% of the payment should have been received, this should have been communicated. We offer a 6 month interest free option that requires that the full amount gets swiped on point of placing order, it sounds like this option was activated. We can still convert to a longer period.
I will forward this onto the relevant Managers to get resolved
Apologies for the frustration
Regards
Mark Staniforth
Retail Exec
Apologies
We take a 50% deposit and balance prior to delivery. Once the card is swiped the payments are due, so at point of delivery effectively 50% of the payment should have been received, this should have been communicated. We offer a 6 month interest free option that requires that the full amount gets swiped on point of placing order, it sounds like this option was activated. We can still convert to a longer period.
I will forward this onto the relevant Managers to get resolved
Apologies for the frustration
Regards
Mark Staniforth
Retail Exec
Apologies
We take a 50% deposit and a balance prior to delivery . Once the card is swiped the payments are due, so at point of delivery effectively 50% of the payment should have been received, this should have been communicated. We offer a 6 month interest free option that requires that the full amount gets swiped on point of placing the order, It sounds like this option was activated. We can still convert to a longer period.
I will forward this onto the relevant Managers to get this resolved
Apologies for the frustration
Regards,
Apologies
We take a 50% deposit and a balance prior to delivery . Once the card is swiped the payments are due, so at point of delivery effectively 50% of the payment should have been received, this should have been communicated. We offer a 6 month interest free option that requires that the full amount gets swiped on point of placing the order, It sounds like this option was activated. We can still convert to a longer period.
I will forward this onto the relevant Managers to get this resolved
Apologies for the frustration
Regards,