LV
Lenél Vining

1 reviews | Active since Oct 2020

17 Jan 2024, 13:05

GREAT SERVICE FROM DESIGN QUARTER

After reading so many negative reviews on this website I did not expect a good experience. While re-fitting a slip cover on our couch after its first wash on 20 December, we managed to tear a seam. To summarize: Although I had to wait until 14 January for the year-end period to end, Coricraft's service was good. Due to the guarantee being expired, I had to drive a long way to the warehouse to have the seam repaired, but they did it for free and while I waited. Needless to say we were worried about re-fitting the cover in case it tore again. Coricraft Design Quarter then provided an experienced staff member who I brought to my house, where he managed to re-fit the cover. No charge. My thanks to the Design Quarter store: manager Kaylen, Valentia and Johannes for their friendly service!

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Replies (1)
Coricraft Group
Coricraft Group's reply17 Jan 2024, 13:42
Official
Dear Lenel,

We appreciate you taking the time to share your experience with us.

Thank you for sharing your positive experience with Coricraft. We're thrilled that our Design Quarter team, led by Kaylen, Valentia, and Johannes, provided you with friendly and efficient service. We will pass on the compliment to the team!

If you have any future questions or need assistance, feel free to reach out.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team