KT
Kieron T

1 reviews | Active since Sept 2013

14 Aug 2015, 12:37

Good service

I ordered a new bed from Coricraft in Canal walk and was told it would take 3 weeks to be delivered.. I called on the Monday of the week it was due, and was told I would get a call the next day to arrange delivery. I did get called as promised and delivery was arranged for that week. When the bed arrived, there had been a slight mix-up at the depo, so I called the call centre number and got Natalie. She looked into it and rang me back straight away and had the whole issue resolved that day, and I received my bed as promised. Thank-you Natalie and team for being helpful, polite and doing what you promised to do.

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Replies (1)
Coricraft Group
Coricraft Group's reply18 Aug 2015, 11:22
Official
Hello kieront,

Thank you for the compliment .We hope that your bed gives you many years of peaceful sleep and look forward to welcoming you to our showroom again in future.

Well done Natalie for sorting the situation out as quickly as possible.

Kind regards,

Olga de Pinho
Quality manager
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