EF
Elaine F

1 reviews | Active since Mar 2011

08 Oct 2015, 13:58

Gobsmacked

I paid R10,000 for upholstered dining room chairs. As the delivery charge was exorbitant (R400 to deliver 1km) I opted to collect them. No-one bothered to phone me to tell me the chairs had arrived, we went to the shop to inquire! No-one bothered to mention that I would not be collecting from the shop when I bought them, I would have to schlep to the warehouse! No-one bothered to tell me they were flat packed and I would have to assemble them myself. If I was buying from Ikea I would have expected that!!!!! To pay so much money to have the chairs handed to me in pieces is a total disgrace. It would have been nice If someone had bothered to tell me my chairs came in pieces!!<br> <br> The guy at the warehouse offered to assemble them for me as I was so angry but I would have to come back in 3-4 hours!!!!<br> <br> Never again.

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Replies (1)
Coricraft Group
Coricraft Group's reply11 Oct 2015, 21:05
Official
Hello elainef,

We apologise for the poor service . We normally book a collection 48 hours in advance in order to ensure that all items are assembled and ready for collection.

We will be clearer in future with regards to our delivery and collection services.

Kind regards,

Olga de Pinho
Quality Manager
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