Given the run around for months

We purchased 2 chairs from Coricraft and 1 arrived damaged. We reported this to the store and sent them pictures. They then told us that they would speak to the warehouse and see if they could assist us.

No one ever calls us back. We are constantly following up. We get told that we will get a call in 2 days, that never happens. We get told that we will get a call in 5 minutes, that never happens. This has happened repeatedly on the countless times that we have called to enquire.

We have even returned to the store three times after reporting the matter and still nothing. We leave the store being told that they will call the warehouse and then give us a call... and that obviously never happens.

We have been told by the Coricraft Cresta store manager that the chairs are ready and will be delivered the next day, then nobody delivers anything and we do not get a call to explain. When we call we get told that no one knows why and that they will check to find out and then we never get called back.

The one time that we called, the store manager said that he had a display chair and that we should bring in the huge chair ourselves and come swap it with the damaged one. We obviously refused this. We return to the store and and then get told that the chairs that are at the warehouse are all damaged but there are new ones and that we would get our chair. We were to again expect a call, this never materialized. When we asked about the one in the store, we were told that it too was damaged.

We purchased the chairs in June and we are still nowhere near getting our chair replaced.