RJvR
Rachel Jansen van Rensburg

1 reviews | Active since Apr 2016

20 Apr 2016, 15:03

FRUSTRATED!!!!

After reading the latest complaints about Coricraft, and the poor response from the company to these complaints on this website I cannot believe that anyone would still consider ordering furniture from this Coricraft.<br> <br> As many others, I ordered a couch on the 1st of March 2016 (paid in full including delivery fee). Delivery date was promised 4-6 weeks from date of order. More than 7 weeks later, after I had to followed up, I was told that a total of 60 Orders was somehow missed and this is a system error. <br> <br> My first through was to cancel the order!!! Their response - I have to contact the branch and arrange the cancelation as well as refund myself. - Why have a head office with customer support if you have to do everything yourself?<br> <br> Second option - wait an extra 2 weeks as it will only be ready on the 29th of April. Frustrated, I agreed to give Coricraft till the 29th to rectify. WOW - no no!! That is the completion date, not the delivery date.<br> <br> I chose Coricraft for my purchase I was under the impression that I would receive a quality product and quality service. I was sorely mistaken and very disappointed. <br> <br> Any advise? WAIT for delivery or WAIT for refund????<br> <br> <br> <br> <br> <br>

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