Frontline staff service very disappointing

I’m not even sure this mention will make any difference- just saw the series of complaints noted here...

Should you be customer centric Coricraft Centurion Mall- please will you address your frontline staff to watch their tones with customers- Tinama from your store just gave me an attitude... I get into the store find her busy typing away on her pc - she greets me and continues typing away... ok I’m thinking she’s going to take the items I want to pay for .... waiting still and the another consultant approaches the paying station sits down and proceeds to what looked like he was logging on- then I ask if he’s going to be the one to assist me- jeez then Tinama then goes off a tangent and says I thought I was going to assist you( WITH ATTITUDE) - I then respond that I’m sorry I saw you still busy on your on your PC without taking the items to scan and then saw this consultant coming to log in and thought he will assist seeing that you STILL busy... then she says well if you want Him to assist you then he can- mind you I had already apologized and explained what the situation looked like from my perspective and still I get sarcasm from her... Not on!!!!! Pls check your emotional intelligence before you sit as a frontline staff representing your store!!!! Learn to know that communication is key- learn it Fast lady!