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Padmaloshnee M
1 reviews | Active since Oct 2013
24 Mar 2024, 07:05
Faulty Lodge Couch- Unhappy customer
Workmanship and Quality of my brand new Lodge Leather couch is unacceptable. My after sales experience has also been dismal. I've complained directly to the sales person and written a complaint just 4 days after receiving my couch, which already has sinking seats and certain parts of the couch have been wrapped in a variation of old worn looking leather, its like they mixed in segments with the new leather they show you instore. The sales person rather blatantly said I cannot get a refund even after i sent her photos.
I am mortified that this item has been QC passed and for the price paid, it is alarming to already see such flaws surface. Whats more disappointing, is that no response has yet been received from the Coricraft group. Consumers should be wary of the quality when buying a Coricraft product. I have been supp**** a Faulty item and I believe that I should be fully refunded. How much worse will the sinking seats get within a month I'm afraid to find out.
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Replies (4)
Coricraft Group's replyOfficial
01 Apr 2024, 19:33Dear Padmaloshnee,
We appreciate you taking the time to share your experience with us.
We are so sorry that you are disappointed with your new couch. We have booked an assessment to ensure that the couch meets our specifications.
Regarding the concerns you've raised, we want to clarify that the foam used in our couches can initially feel firm but will soften up to 30% within the first three months of use. This is a normal process, and the foam will stabilize at that softness thereafter.
Additionally, the leather you purchased is an aniline leather, which means it retains all the natural characteristics of the animals it was sourced from. This includes wrinkles, scars, and colour variations, which are inherent to aniline leather and are part of its unique charm and beauty.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are so sorry that you are disappointed with your new couch. We have booked an assessment to ensure that the couch meets our specifications.
Regarding the concerns you've raised, we want to clarify that the foam used in our couches can initially feel firm but will soften up to 30% within the first three months of use. This is a normal process, and the foam will stabilize at that softness thereafter.
Additionally, the leather you purchased is an aniline leather, which means it retains all the natural characteristics of the animals it was sourced from. This includes wrinkles, scars, and colour variations, which are inherent to aniline leather and are part of its unique charm and beauty.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply01 Apr 2024, 19:33
Official
Dear Padmaloshnee,
We appreciate you taking the time to share your experience with us.
We are so sorry that you are disappointed with your new couch. We have booked an assessment to ensure that the couch meets our specifications.
Regarding the concerns you've raised, we want to clarify that the foam used in our couches can initially feel firm but will soften up to 30% within the first three months of use. This is a normal process, and the foam will stabilize at that softness thereafter.
Additionally, the leather you purchased is an aniline leather, which means it retains all the natural characteristics of the animals it was sourced from. This includes wrinkles, scars, and colour variations, which are inherent to aniline leather and are part of its unique charm and beauty.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are so sorry that you are disappointed with your new couch. We have booked an assessment to ensure that the couch meets our specifications.
Regarding the concerns you've raised, we want to clarify that the foam used in our couches can initially feel firm but will soften up to 30% within the first three months of use. This is a normal process, and the foam will stabilize at that softness thereafter.
Additionally, the leather you purchased is an aniline leather, which means it retains all the natural characteristics of the animals it was sourced from. This includes wrinkles, scars, and colour variations, which are inherent to aniline leather and are part of its unique charm and beauty.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
PM
Padmaloshnee M's updateReviewer Update
02 Apr 2024, 07:08 Good morning Ruth Thank you for finally choosing to reply to my complaint. I appreciate that Coricraft Group is sending an assessor however I believe that Coricraft Group has misrepresented both the leather as well as the firmness of the couch instore in both the demo leather sample and demo couch. The firmness of the demo instore is not reflected in the couch that I have received. What you suggest is “softening” within 3 months of use, is inconsistent/ inadequate packing of foam within the seats. My major concern is that the sinking observed in just 4 days after delivery has worsened after 2 weeks. This couch is meant to be a long-term investment, I do not believe it will sustain firmness in the long run.
PM
Padmaloshnee M's update02 Apr 2024, 07:08
Reviewer Update
Good morning Ruth Thank you for finally choosing to reply to my complaint. I appreciate that Coricraft Group is sending an assessor however I believe that Coricraft Group has misrepresented both the leather as well as the firmness of the couch instore in both the demo leather sample and demo couch. The firmness of the demo instore is not reflected in the couch that I have received. What you suggest is “softening” within 3 months of use, is inconsistent/ inadequate packing of foam within the seats. My major concern is that the sinking observed in just 4 days after delivery has worsened after 2 weeks. This couch is meant to be a long-term investment, I do not believe it will sustain firmness in the long run.
Coricraft Group's replyOfficial
12 Apr 2024, 15:32We apologize for the disappointment and inconvenience you've experienced with your couch, we are committed to resolving this matter promptly.
We have escalated this matter and has been made aware that you are opting for a refund. It will be processed once the couches are collected on the 18th of April 2024. Our team has been in contact to arrange the collection.
We have escalated this matter and has been made aware that you are opting for a refund. It will be processed once the couches are collected on the 18th of April 2024. Our team has been in contact to arrange the collection.
Coricraft Group's reply12 Apr 2024, 15:32
Official
We apologize for the disappointment and inconvenience you've experienced with your couch, we are committed to resolving this matter promptly.
We have escalated this matter and has been made aware that you are opting for a refund. It will be processed once the couches are collected on the 18th of April 2024. Our team has been in contact to arrange the collection.
We have escalated this matter and has been made aware that you are opting for a refund. It will be processed once the couches are collected on the 18th of April 2024. Our team has been in contact to arrange the collection.
PM
Padmaloshnee M's updateReviewer Update
24 Apr 2024, 06:03Hi Ruth, the couch was collected and refund processed.
When I opted to receive a refund, the expectation as a consumer who has complained within 7 days of receiving my couch was to receive a full refund, not a partial one. Please can this matter be escalated.
When I opted to receive a refund, the expectation as a consumer who has complained within 7 days of receiving my couch was to receive a full refund, not a partial one. Please can this matter be escalated.
PM
Padmaloshnee M's update24 Apr 2024, 06:03
Reviewer Update
Hi Ruth, the couch was collected and refund processed.
When I opted to receive a refund, the expectation as a consumer who has complained within 7 days of receiving my couch was to receive a full refund, not a partial one. Please can this matter be escalated.
When I opted to receive a refund, the expectation as a consumer who has complained within 7 days of receiving my couch was to receive a full refund, not a partial one. Please can this matter be escalated.