1 reviews | Active since May 2025
False advertising & a 6 to 8 week delivery time!!
We ordered a 2x Santorini 3 seater couches on the 2nd of May in store, needless to say only after we paid were we advised there's a lead time of 6 to 8 weeks for delivery, had we known this prior to payment, we would of bought else where, Additionally to this we tried to purchase online to get the 10% discount for first orders, yet its false advertising- after the sales person in store had to make 2 phone calls and half an hour later, apparently our order doesn't count for the discount! 1) TRAIN YOUR STAFF, 2) DONT **** ADVERTISE, I requested an exception to expedite the process of delivery considering that the terms were not upfront, however my attempts were futile and met with unprofessionalism. Coricraft has already lost 4 customers due to my personal experience, including myself that will never return as a client. It's beyond me in today's day and age that we need to wait 6 weeks for a couch. My order was a standard order choosen in store with the size and fabric as displayed as options available - it's not a customized order when choosing a option that is displayed in store as available options to choose from. Disgusted daily as I sit and wait for my couches! Should of known better when it started with pathetic service at the onset of walking in the store. Here's to hoping that the quality is of a better standard than the service.
We appreciate you taking the time to share your experience with us.
We also apologise for any miscommunication regarding the lead times — our current manufacturing timeframe is indeed 6 to 8 weeks. At the time your order was placed, we unfortunately did not have ready-made stock available, and your couches had to be manufactured from scratch.
We regret that this was not made clear to you before payment and completely understand how that impacted your decision.
We understand the disappointment and truly hope the final product meets your expectations. Thank you for sharing your experience
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We also apologise for any miscommunication regarding the lead times — our current manufacturing timeframe is indeed 6 to 8 weeks. At the time your order was placed, we unfortunately did not have ready-made stock available, and your couches had to be manufactured from scratch.
We regret that this was not made clear to you before payment and completely understand how that impacted your decision.
We understand the disappointment and truly hope the final product meets your expectations. Thank you for sharing your experience
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
