Factory fault couch

I bought a couch from Coricraft, a week later I realized the couch has factory fault, laid a complaint instead of hearing my complaint I was sent quote no one showed interest to ask what happened, I emailed head office until to this day no one got back to me, my advise stay away from coricraft and their furniture, they only care about making sales, they don't care about their clients. My husband and I spent almost 45k on a couch 2 weeks later It is starting to chip off and was told their leather doesn't crack I even attached pictures requested assessor but no one showed interest, I am so disappointed and heart broken for spending so much money on something that a week later it started falling apart, If you want something worth your money do not consider CORICRAFT