JS
Johanna S
1 reviews | Active since May 2015
31 Mar 2025, 21:02
Extremely Poor service
I bought a Manhattan right slouce. The slouce daybed is dropping to the back and the two seater to the right. I sent an email and also contact head office. The consultant Jenny told us to drive all the way from Hartenbos to George to view the showroom. I want an expert to come and view my Manhatten right slouce amd rectofy the problem. You can not sot and your feet is up and your seat is dropping to the back.
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Coricraft Group's replyOfficial
22 Apr 2025, 14:10Dear Johanna,
We appreciate you taking the time to share your experience with us.
Our team has been in contact with you regarding your concerns about the Manhattan Right Slouce couch. We’d like to confirm that the unit is not skew — it is manufactured and designed in that particular way, which includes the angled features you’ve mentioned.
We understand that you’ve experienced the daybed section dropping toward the back and that the two-seater leans slightly to the right. This design may feel different from other couches, but it is part of the intended structure.
We sincerely apologise for any inconvenience caused by needing to travel to the showroom in George.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Our team has been in contact with you regarding your concerns about the Manhattan Right Slouce couch. We’d like to confirm that the unit is not skew — it is manufactured and designed in that particular way, which includes the angled features you’ve mentioned.
We understand that you’ve experienced the daybed section dropping toward the back and that the two-seater leans slightly to the right. This design may feel different from other couches, but it is part of the intended structure.
We sincerely apologise for any inconvenience caused by needing to travel to the showroom in George.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply22 Apr 2025, 14:10
Official
Dear Johanna,
We appreciate you taking the time to share your experience with us.
Our team has been in contact with you regarding your concerns about the Manhattan Right Slouce couch. We’d like to confirm that the unit is not skew — it is manufactured and designed in that particular way, which includes the angled features you’ve mentioned.
We understand that you’ve experienced the daybed section dropping toward the back and that the two-seater leans slightly to the right. This design may feel different from other couches, but it is part of the intended structure.
We sincerely apologise for any inconvenience caused by needing to travel to the showroom in George.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Our team has been in contact with you regarding your concerns about the Manhattan Right Slouce couch. We’d like to confirm that the unit is not skew — it is manufactured and designed in that particular way, which includes the angled features you’ve mentioned.
We understand that you’ve experienced the daybed section dropping toward the back and that the two-seater leans slightly to the right. This design may feel different from other couches, but it is part of the intended structure.
We sincerely apologise for any inconvenience caused by needing to travel to the showroom in George.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team