Extremely Poor Quality and No Customer Care – Coricraft Paarl

I purchased 6 dining chairs from Coricraft at the end of August 2025 for R24,000. The chairs were delivered at the beginning of September — and all 6 were very poorly manufactured. Seams were open, the fabric ripped, and the inner material was already coming out.

I immediately reported the issue and received 6 replacement chairs. Unfortunately, the replacement chairs had exactly the same problems — again no quality control, seams not stitched properly, and filling visibly coming out.

Last week, I received a third set of chairs from Johannesburg and had to send 3 of those back on delivery due to the same defects. I am now left with only 5 chairs, and in fact only one of them is in acceptable condition.

I reported this again on Monday, 6 October, but as of 10 October, I have received no solution or follow-up from Coricraft’s customer care. The shop assistant in Paarl has been trying to help and escalated the matter, yet nobody from Coricraft head office has bothered to call me or take any responsibility.

This experience has been an absolute disgrace. The quality control is non-existent, and customer service is completely unresponsive. I have spent weeks going back and forth, with no usable dining set and no compensation.

To make matters worse, when I requested a refund, I was told that there would be a 10% cancellation fee — for what? For Coricraft’s failure to deliver a product that meets basic quality standards?

I will never purchase anything from Coricraft again, and I strongly caution others to think twice before spending their hard-earned money on products that clearly lack any form of quality control or after-sales support.