Extremely poor after sales service

I purchased a couch in Dec 2024, delivered in March 2025. I noticed in July 2026 that the leg was coming away from the frame and used the contact me page to find out how to get the warranty process going. Nobody got back to me.

I called about a week later and a very friendly woman told me I need to email with pictures for them to review next steps. I emailed and someone phoned me back to arrange a date for someone to come and inspect the couch. We agreed on a date. The day came and went and nobody arrived. A few days later someone phoned me and told me they had seen the photos and were going to arrange it to be collected.

On 27 July 2026 I got a text to say it would be collected between 15:15 and 18:15. The team arrived at 18:20. It is now 18 August, we have been sitting on the floor for 22 days (16 working days) and have not heard a thing from coricraft without me calling them.

The first time I called (10 working days after pickup), I was told that it takes 7 - 14 working days but can take longer because they are busy. No defined timeframe. When I called 6 working days later (now 15 working days in total) to follow up, the woman I spoke with couldn’t give me any answer, said she would call back and I am still waiting.

I have yet to experience such poor professional service from such an established brand in my life. Unbelievable that this company can exist with such poor customer care.